On average, how many times do you call the DCS Help Desk each week?
What issues do you typically call the DCS Help Desk about? (Check all that apply)
Are there any other questions or issues you contact the DCS Help Desk about? If yes, please tell us what they are:
Did you become a BMW or MINI Center employee in 2023?
If Yes, how often have you had general questions about DEMS accounts, roles, and responsibilities needed for your job?
Never
Seldom
Sometimes
Often
Always
Would you like BMW applications within S-Gate to be easier to find?
Strongly Disagree
Disagree
Neither
Agree
Strongly Agree
Have you noticed any improvements in the warranty claims process in 2023?
Would you like to receive automated messages when BMW systems are down?
If Yes, do you have any preferences about how you'd like to receive the automated messages?
How often is your question/issue resolved during the first call to the DCS Help Desk?
Never
Seldom
Sometimes
Often
Always
How long do you typically wait to speak to a DCS Help Desk representative?
Do you ever abandon your call to the DCS Help Desk because of the wait time?
Never
Seldom
Sometimes
Often
Always
How often does your question or problem have to be escalated to another person before it is resolved?
Never
Seldom
Sometimes
Often
Always
What is your overall satisfaction with the current DCS Help Desk?
Not at All Satisfied
Partly Satisfied
Satisfied
More than Satisfied
Very Satisfied
General comments or suggestions about the DCS Help Desk:
